Frequent questions

Delivery time depends on your location and the shipping method selected. Generally, domestic orders take 2 to 5 business days, while international shipments can take between 5 and 12 business days.

Yes, we ship to most countries. Shipping costs and delivery times vary depending on your location. You can view shipping options and costs during the checkout process.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.

Our bags are handmade from premium sheepskin. Crafted by expert artisans, ensuring exceptional quality.

We recommend cleaning it regularly with a soft, dry cloth. Avoid prolonged exposure to sunlight and use leather care products to maintain its suppleness. Protect it from water and moisture, and store it in a cool, dry place when not in use. These simple care tips will help preserve the quality of your bag over time.

In the description of each bag you will find all the information related to the measurements.

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we can cancel it and issue a refund. If the order has already been shipped, you will need to follow our returns policy.

If you receive a defective or incorrect item, please contact our customer service department within 5 days of receiving your order. We will provide you with return instructions and send you a replacement at no extra cost.

You can check the status of your order by logging into your account on our website and navigating to the "My Orders" section. You will also receive email updates about your order status.

Your order will be ready for collection 24 hours after purchase.

Store pickup hours:
Monday to Friday: 10:30-14:30, 16:30-20:00
Saturday and Sunday: Closed

Location:
Avenida Fuente Nueva 6, Tienda Casa y Campo, San Sebastián de los Reyes, Madrid